educational background, Master of Science in Business Economics, enables him to understand
business processes, cost and revenue drivers in a variety of industries and identify opportunities to bring
value to the business.\\
-%He has worked and lived in Belgium, New Zealand and Australia. Fluent in English, Dutch and French, he is
-%an accomplished people manager with a passion for advancing analytics in organisations.
+Frederik has worked and lived in Belgium, New Zealand and Australia. Fluent in English, Dutch and (on good days) French,
+he likes to exchange surf stories with travellers across Australia and the wider world.
\section{Experience}
%\subsection{Vocational}
\cventry{Jan 2018 to present}{Customer Analytics Manager}{Synergy}{Perth}{Australia}{Manage the customer analytics team for the retail business unit.
\item Set up microservice operationalising forecasting service;
\item Automated triggering and consumption of forecast in existing business process.
\end{itemize}
- \item Realised savings of AUD +2M in network costs by introducing change point detection in customer consumption and triggering appropriate account management actions;
+ \item Realised savings of AUD +5M in network costs by introducing change point detection in customer consumption and triggering appropriate account management actions;
\item Implemented and rolled out a customer-facing analytical product in under 4 months;
\item Transitioned team to agile delivery model and implemented analytics Community of Practice;
- \item Significantly raised team engagement, stemming employee turnover and the creation of trusted partnerships with other teams.
+ \item Significantly raised team engagement, stemming employee turnover and creating trusted partnerships with other teams.
\end{itemize}}
\cventry{Jul 2016 to Sep 2017}{Manager Business Analytics}{Fair Go Finance}{Perth}{Australia}{Manage
the business analytics team; develop plans and set high level priorities within the business
\cvitemwithcomment{French}{Intermediate}{}
\section{Computer skills}
-\cvitem{MS Office}{Proficient in MS Excel, Access, Word, Project, Visio \& PowerPoint}
+\cvitem{MS Office}{Proficient in MS Excel, Access, Word, Project, Visio \& PowerPoint.}
\cvitem{R Statistical Software}{Data manipulation, analysis, machine learning and visualisation.}
-\cvitem{Excel VBA}{Automated data analysis and report generation}
+\cvitem{Excel VBA}{Automated data analysis and report generation.}
\cvitem{git}{Version control and deployment of automated reporting scripts and queries.}
+\cvitem{MS Azure}{DevOps; Databricks; ADS.}
\section{Other qualifications}
\cvitemwithcomment{Project management}{Certified Prince2