Further updates to exec summary and recent achievements.

[resume.git] / CV_Frederik_Vanrenterghem.tex

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% personal data
\name{}{Frederik Vanrenterghem} % Casual style colors first name differently - avoid by including in last name
\title{Experienced Analytics Manager}                               % optional, remove / comment the line if not wanted
\address{North Fremantle, WA}{Australia} % optional, remove / comment the line if not wanted; the "postcode city" and "country" arguments can be omitted or provided empty
\phone[mobile]{+61~(422)~693~717}                   % optional, remove / comment the line if not wanted; the optional "type" of the phone can be "mobile" (default), "fixed" or "fax"
%\phone[fixed]{+2~(345)~678~901}
%\phone[fax]{+3~(456)~789~012}
\email{frederik@vanrenterghem.io}                               % optional, remove / comment the line if not wanted
%\homepage{www.johndoe.com}                         % optional, remove / comment the line if not wanted
\social[linkedin]{fvanrenterghem}                        % optional, remove / comment the line if not wanted
%\social[twitter]{jdoe}                             % optional, remove / comment the line if not wanted
%\social[github]{jdoe}                              % optional, remove / comment the line if not wanted
%\extrainfo{additional information}                 % optional, remove / comment the line if not wanted
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\quote{...an excellent people-focused analytics manager who quickly understands business needs and is able to translate them into viable solutions.}

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%            content
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\begin{document}
%-----       resume       ---------------------------------------------------------
\makecvtitle
%\section{EXPERIENCED ANALYTICS MANAGER}
\section{Executive summary}
Frederik Vanrenterghem is a customer-oriented, self-driven analytics manager with
excellent planning and organisation skills.\\ He has over 15 years of experience in strategically important change programs and business and IT projects
in diverse organisations, achieving increased revenue, more efficient operations and considerable savings for organisations he worked for.\\
Thanks to his strong leadership skills, he is able to unite teams behind a common objective. He is a proficient
communicator with broad experience in managing cross-functional internal and vendor teams. His
educational background, Master of Science in Business Economics, enables him to understand
business processes, cost and revenue drivers in a variety of industries and identify opportunities to bring
value to the business.\\
Frederik has worked and lived in Belgium, New Zealand and Australia. Fluent in English, Dutch and (on good days) French, 
he likes to exchange surf stories with travellers across Australia and the wider world.
\section{Experience}
%\subsection{Vocational}
\cventry{Jan 2018 to present}{Customer Analytics Manager}{Synergy}{Perth}{Australia}{Manage the customer analytics team for the retail business unit.
  \begin{itemize}%
  \item Initiated transformation to compete on analytics in key business functions - saving an estimated recurrent AUD 1.2M yearly in Sales Pricing process;
    \begin{itemize}%
    \item Developed customer account level time series forecasting model using machine learning;
    \item Set up microservice operationalising forecasting service;
    \item Automated triggering and consumption of forecast in existing business process.
      \end{itemize}
  \item Realised savings of AUD +5M in network costs by introducing change point detection in customer consumption and triggering appropriate account management actions;
  \item Implemented and rolled out a customer-facing analytical product in under 4 months;
  \item Transitioned team to agile delivery model and implemented analytics Community of Practice;
  \item Significantly raised team engagement, stemming employee turnover and creating trusted partnerships with other teams.
    \end{itemize}}    
\cventry{Jul 2016 to Sep 2017}{Manager Business Analytics}{Fair Go Finance}{Perth}{Australia}{Manage
  the business analytics team; develop plans and set high level priorities within the business
  that can be actioned by the management team.
  \begin{itemize}%
  \item Transitioned from vendor-delivered credit risk model to proprietary machine learning big data model;
    \begin{itemize}%
    \item Introduced automated credit risk model reducing assessment time by 50\%;
    \item Coordinated development of updated model with automated learning implemented in Python - realising 1.3M in yearly benefits.
      \item Monitored performance through implementation of vintage delinquency reports, static pool writeoff and roll rate analysis.
      \end{itemize}
  \item Managed bad debt level on loan book down significantly, lowering borrowing costs 25\%;
    \begin{itemize}%
    \item Introduced automatic delinquent accounts management in revised collections strategy;
      \item Increased profitability by outsourcing handling of non-performing loans.
      \end{itemize}
  \item Automated reporting suite for real-time business intelligence, saving 1 FTE while increasing outputs;
    \begin{itemize}%
    \item Developed website traffic, sales, time-to-book, revenue collection and predictive model monitoring reports in R;
    \item Automated reports on Azure Linux with MS SQL Server db and Google Analytics.
      \end{itemize}      
  \item Transitioned company to become part of global listed group.
    \begin{itemize}%
    \item Switched loan loss provisioning to IFRS9-based credit impairment model;
      \item Merged business analysis function, saving 1.5 FTE;
      \item Merged loan book database for profit and loss reporting.
    \end{itemize}
    \item Provided direction to 4 managers.
\end{itemize}}
\cventry{Jun 2015 to Jun 2016}{Manager Portfolio Delivery}{Fair Go
  Finance}{Perth}{Australia}{Drive the delivery of strategic and
  transformational change by providing leadership and
  direction; manage the Business Analytics team for this alternative
  lender, tasked with providing business analysis support to the core
  business as well as ICT business analysis leadership for the
  in-house development team.
\begin{itemize}%
\item Replaced the company's main backoffice loan management system
  with a new customized implementation, including vendor management,
  project management of in-house development and business analysis;
\item Introduced standard project and requirements management
  practices to the organisation, increasing project success rate from 30\% to 70\% and
  decreasing time-to-market of strategic change initiatives;
 \item Documented core business processes and business rules, enabling
   elimination of several non-value adding steps and rules, saving 3 FTE;
 \item Transitioned the organisation from traditional expert-based
   underwriting to score-based assessment using advanced statistical
   analysis and cloud-based machine learning, enabling it to scale
   tenfold in 1 year.
\end{itemize}}
 
\cventry{Nov 2013 to Jul 2014}{Principal Project Manager} {Scion}{Rotorua}{NZ}
        {Embedded Prince2 project delivery methodology and supported
          planning for the opportunity and investment management
          process changes.
\begin{itemize}
  \item Obtained CFO and CEO agreement and effective support to target
    conversion of all major projects and agreed percentage of smaller
    ones to new delivery methodology. Achieved 5 to 10\% monthly
    conversion once agreed tactics were rolled out;
  \item Implemented measurement and reporting on quality of project
    management by project and by research team;
  \item Managed Scion personnel through change process.
\end{itemize}}

\cventry{Oct 2012 to Aug 2013} {Portfolio Management Consultant}
        {Western Power} {Perth} {AU} {Established a common governance
          framework in regard to opportunity management, delivery
          management and benefits management given that one did not
          exist; Established the necessary mechanisms and structures
          required to effectively execute the opportunity management
          process; Built and deployed the right criteria (based on
          strategic priorities) on which decisions and recommendations
          of investment can be made.
\begin{itemize}
  \item Delivered strategically aligned and balanced project portfolio for transformational program of work;
  \item Significantly contributed to the implementation planning of
    the 2013-2017 strategic plan, including the development of theme
    briefs, product breakdown structures of the strategic objectives,
    identifying dependencies and major risks;
  \item Contributed to conceptualizing and implementing better
    financial management processes;
  \item Provided improvement recommendations for interaction with government regulator.
\end{itemize}}
        
\cventry{Nov 2009 to Jul 2012}{Sr Strategic Marketing Analyst}{FedEx
  Express}{Brussels}{Belgium} {Developed, implemented and recommended
  upon high impact / highly complex parts of the EMEA business
  strategies, tactics \& market development programs. These include
  effective business analysis, short \& long range planning, service \&
  network development.
\begin{itemize}
  \item Introduced domestic express shipping service in 6 key
    European countries, providing access to a USD 20B market, with over
    300M of forecasted revenue in the first 5 years;
  \item Cross-functional lead of the introduction of a B777 flight
    between Hong Kong and Paris. Responsible for the go-to-market
    efforts that resulted in incremental operating profit of USD 1.5M
    within the first year after launch;
  \item Improved delivery times across key European markets, resulting
    in approx. USD 7M highly profitable incremental revenue.
\end{itemize}}

\cventry{Nov 2001 to Oct 2009}{IT Strategic Project Lead}{FedEx Express}{Brussels}{Belgium} {Introduced and managed a
  number of multi-year projects from inception to market
  launch. Provided leadership to teams of highly skilled professionals
  in Marketing, IT, Customer Service and Operations. Fostered
  excellent communication with management and senior management to
  ensure continued alignment of project and business objectives,
  contributing to the bottom line through designing more efficient
  operating processes in customer service, IT and operations,
  diversion of customer calls to the online channel and bringing in
  new revenue.
  \begin{itemize}
  \item
    Lead the replacement of 18,000 software installations on customer premises, steering team of 45 IT field specialists and 4 marketing professionals;
  \item
    Developed a new software revenue channel used to generate 70\% of yearly FedEx revenue of about USD 2B
    in the 5th year after launch, with installations in 40+ countries
    across 3 continents;
  \item
    Responsible for customer technology integration of two major
    FedEx company acquisitions in UK and India;
  \item
    Managed internationalisation and localisation of a major web
    application, saving an estimated USD 4M yearly in customer
    service calls, on top of increasing customer loyalty.
\end{itemize}}

\cventry{Nov 2000 to Nov 2001}{Account Executive, Benelux region}{PEC
  Info}{Leuven}{Belgium} {Responsible for the sales of software projects in the manufacturing industry valueing from EUR 25k to 1M in Belgium, the Netherlands and Luxembourg.}
  
\section{Education}
\cventry{2000}{Master of Science in Applied Economics -- Commercial Engineer}{KU Leuven -- University of Leuven}{Belgium}{}{}%{description}

\section{Languages}
\cvitemwithcomment{English}{Proficient}{IELTS Academic Band 8.5}
\cvitemwithcomment{Dutch}{Proficient}{Mother tongue}
\cvitemwithcomment{French}{Intermediate}{}

\section{Computer skills}
\cvitem{MS Office}{Proficient in MS Excel, Access, Word, Project, Visio \& PowerPoint.}
\cvitem{R Statistical Software}{Data manipulation, analysis, machine learning and visualisation.}
\cvitem{Excel VBA}{Automated data analysis and report generation.}
\cvitem{git}{Version control and deployment of automated reporting scripts and queries.}
\cvitem{MS Azure}{DevOps; Databricks; ADS.}

\section{Other qualifications}
\cvitemwithcomment{Project management}{Certified Prince2
  Practitioner.}{Extensive PMI and Prince2 experience.}
\cvitem{Visa status}{Australian citizen.}

%\section{References}
%\begin{cvcolumns}
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%  \cvcolumn[0.5]{All the rest \& some more}{\textit{That} person, and \textbf{those} also (all available upon request).}
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%Available upon request.

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\end{document}