- excellent communication with management and senior management to
- ensure continued alignment of project and business objectives,
- contributing to the bottom line through designing more efficient
- operating processes in customer service, IT and operations,
- diversion of customer calls to the online channel and bringing in
- new revenue.
- \begin{itemize}
- \item
- Lead the replacement of 18,000 software installations on customer’s premises, steering team of 45 IT field specialists and 4 marketing professionals.
- \item
- Developed a new software revenue channel FedEx Global Ship
- Manager, used to generate 70\% of yearly FedEx revenue of about 2B
- in the 5th year after launch, with installations in 40+ countries
- across 3 continents.
- \begin{itemize}
- \item
- Introduced effective project management in the EMEA IT
- organisation, enabled the effective collaboration of programmers
- located across timezones and continents, saving several hundreds
- of thousands in travel costs versus initial projections.
- \end{itemize}
- \item
- Responsible for the customer technology integration of two major
- FedEx company acquisitions. Integrated the online and offline
- application portfolio of ANC in the UK and rolled out the FedEx
- portfolio across the PAFEX express user base in India. This
- resulted in yearly IT operating cost savings of approximately 1
- million, and allowed for the integration of the commercial engine
- of the acquired companies enabling a vastly more efficient
- commercial handling of new, return and lapsed customers.
- \begin{itemize}
- \item
- Analysed the customer-facing software and web applications of
- acquired companies and mapped them against existing solutions
- available at FedEx Express.
- \item
- Wrote a plan to integrate or discard the applications from the
- updated FedEx Express product portfolio, had it signed off by
- senior management within the IT and the business organisation.
- \end{itemize}
- \item
- Managed the internationalisation and localisation of a major web
- application FedEx InSight, involving a substantial rewrite of the
- code and database, in order to launch it in 12 languages outside
- of the USA. This enabled FedEx to reach 40,000 extra customers
- with this application, saving an estimated 4M yearly in customer
- service calls, on top of increasing customer loyalty.
-\end{itemize}}
-
-\cventry{Nov 2000\\to Nov 2001}{Account Executive Benelux region}{PEC
- Info}{Leuven}{Belgium} {Responsible for the sales of software
- projects in the manufacturing industry valueing from 25k to 1M EUR
- in Belgium, the Netherlands and Luxembourg.}