-\cventry{Jul 2016 \\to Sep 2017}{Manager Business Analytics}{Fair Go Finance}{Perth}{Australia}{Manage
- the business analytics team; develop plans and set high level priorities within the business
- that can be actioned by the management team.
- \begin{itemize}%
- \item Transitioned from vendor-delivered credit risk model to proprietary machine learning big data model;
- \begin{itemize}%
- \item Introduced automated credit risk model reducing assessment time by 50\%;
- \item Coordinated development of updated model with automated learning implemented in Python - realising 1.3M in yearly benefits.
- \item Monitored performance through implementation of vintage delinquency reports, static pool writeoff and roll rate analysis.
- \end{itemize}
- \item Managed bad debt level on loan book down significantly, lowering borrowing costs 25\%;
- \begin{itemize}%
- \item Introduced automatic delinquent accounts management in revised collections strategy;
- \item Increased profitability by outsourcing handling of non-performing loans.
- \end{itemize}
- \item Automated reporting suite for real-time business intelligence, saving 1 FTE while increasing outputs;
- \begin{itemize}%
- \item Developed website traffic, sales, time-to-book, revenue collection and predictive model monitoring reports in R;
- \item Automated reports on Azure Linux with MS SQL Server db and Google Analytics.
- \end{itemize}
- \item Transitioned company to become part of global listed group.
- \begin{itemize}%
- \item Switched loan loss provisioning to IFRS9-based credit impairment model;
- \item Merged business analysis function, saving 1.5 FTE;
- \item Merged loan book database for profit and loss reporting.
- \end{itemize}
- \item Provided direction to 4 managers.
-\end{itemize}}
-\cventry{Jun 2015 \\to Jun 2016}{Manager Portfolio Delivery}{Fair Go
- Finance}{Perth}{Australia}{Drive the delivery of strategic and
- transformational change by providing leadership and
- direction; manage the Business Analytics team for this alternative
- lender, tasked with providing business analysis support to the core
- business as well as ICT business analysis leadership for the
- in-house development team.
-\begin{itemize}%
-\item Replaced the company's main backoffice loan management system
- with a new customized implementation, including vendor management,
- project management of in-house development and business analysis;
-\item Introduced standard project and requirements management
- practices to the organisation, increasing project success rate from 30\% to 70\% and
- decreasing time-to-market of strategic change initiatives;
- \item Documented core business processes and business rules, enabling
- elimination of several non-value adding steps and rules, saving 3 FTE;
- \item Transitioned the organisation from traditional expert-based
- underwriting to score-based assessment using advanced statistical
- analysis and cloud-based machine learning, enabling it to scale
- tenfold in 1 year.
-\end{itemize}}
-
-\cventry{Nov 2013\\to Jul 2014}{Principal Project Manager} {Scion}{Rotorua}{NZ}
- {Embedded Prince2 project delivery methodology and supported
+\cventry{Dec 2020 to present}{Analytic Services and Solutions Manager}{Synergy}{Perth}{Australia}{Establish and manage a group of analytics teams for the customer business unit of Synergy, Western Australia's leading provider of electricity and gas, supplying millions of residential, business and industrial customers across Perth and WA.
+ \begin{itemize}
+ \item Launched a Forecasting Solutions team to develop customer solutions in response to strategic challenges facing Synergy;
+ \item Transformed operation of retail Pricing and Portfolio team through integrating advanced analytics capability;
+ \item Transitioned data science group on Microsoft Azure platform;
+ \item Refocused Customer Analytics team in light of increasing importance of distributed energy resources.
+ \end{itemize}}
+
+\cventry{Jan 2018 to Nov 2020}{Customer Analytics Manager}{Synergy}{Perth}{Australia}{Lead the customer analytics team for the retail business unit.
+ \begin{itemize}
+ \item Initiated transformation to compete on analytics in key business functions;
+ \item Realised team ROI of >5 per annum;
+ \item Transitioned team to agile delivery model and implemented analytics Community of Practice across the Synergy organisation;
+ \item Significantly raised team engagement, stemming employee turnover and creating trusted partnerships with other teams.
+ \end{itemize}}
+
+\cventry{Jun 2015 to Sep 2017}{Manager Business Analytics and Portfolio Delivery}{Fair Go Finance}{Perth}{Australia}{Set up
+ the business analytics team; develop analytics strategy and set high level priorities within the business
+ that can be actioned by the management team; drive the delivery of strategic and
+ transformational change.}
+
+\cventry{Nov 2013 to Jul 2014}{Principal Project Manager} {Scion}{Rotorua}{NZ}
+ {Embedded Prince2 project delivery methodology, and supported