+\cventry{Jan 2018 to present}{Customer Analytics Manager}{Synergy}{Perth}{Australia}{Manage the customer analytics team for the retail business unit.
+ \begin{itemize}%
+ \item Initiated transformation to compete on analytics in key business functions - saving an estimated recurrent AUD 1.2M yearly in Sales Pricing process;
+ \begin{itemize}%
+ \item Developed customer account level time series forecasting model using machine learning;
+ \item Set up microservice operationalising forecasting service;
+ \item Automated triggering and consumption of forecast in existing business process.
+ \end{itemize}
+ \item Realised savings of AUD +5M in network costs by introducing change point detection in customer consumption and triggering appropriate account management actions;
+ \item Implemented and rolled out a customer-facing analytical product in under 4 months;
+ \item Transitioned team to agile delivery model and implemented analytics Community of Practice;
+ \item Significantly raised team engagement, stemming employee turnover and creating trusted partnerships with other teams.
+ \end{itemize}}