X-Git-Url: http://git.vanrenterghem.biz/resume.git/blobdiff_plain/4d6a5f49668d393ed3d42cb1f9f6e29c07fc1506..449d92e9c37d951cbeec3c85bc0c64aaf62e073d:/CV_Frederik_Vanrenterghem.tex

diff --git a/CV_Frederik_Vanrenterghem.tex b/CV_Frederik_Vanrenterghem.tex
index da609bf..9969090 100644
--- a/CV_Frederik_Vanrenterghem.tex
+++ b/CV_Frederik_Vanrenterghem.tex
@@ -1,23 +1,26 @@
-\documentclass[pdftex,11pt,a4paper,sans]{moderncv}        % possible options include font size ('10pt', '11pt' and '12pt'), paper size ('a4paper', 'letterpaper', 'a5paper', 'legalpaper', 'executivepaper' and 'landscape') and font family ('sans' and 'roman')
+\documentclass[11pt,a4paper,sans]{moderncv}        % possible options include font size ('10pt', '11pt' and '12pt'), paper size ('a4paper', 'letterpaper', 'a5paper', 'legalpaper', 'executivepaper' and 'landscape') and font family ('sans' and 'roman')
 
 % moderncv themes
-\moderncvstyle{classic}                             % style options are 'casual' (default), 'classic', 'banking', 'oldstyle' and 'fancy'
-\moderncvcolor{grey}                               % color options 'black', 'blue' (default), 'burgundy', 'green', 'grey', 'orange', 'purple' and 'red'
+\moderncvstyle{casual}                             % style options are 'casual' (default), 'classic', 'banking', 'oldstyle' and 'fancy'
+\moderncvcolor{blue}                               % color options 'black', 'blue' (default), 'burgundy', 'green', 'grey', 'orange', 'purple' and 'red'
 %\renewcommand{\familydefault}{\sfdefault}         % to set the default font; use '\sfdefault' for the default sans serif font, '\rmdefault' for the default roman one, or any tex font name
 %\nopagenumbers{}                                  % uncomment to suppress automatic page numbering for CVs longer than one page
 
 % character encoding
 %\usepackage[utf8]{inputenc}                       % if you are not using xelatex ou lualatex, replace by the encoding you are using
-
+\moderncvicons{marvosym} % font runs with pdflatex without warning
+\usepackage{lmodern} % http://ctan.org/pkg/lm
+    \usepackage[T1]{fontenc}
 % adjust the page margins
-\usepackage[scale=0.75]{geometry}
+\usepackage[scale=0.8]{geometry}
 %\setlength{\hintscolumnwidth}{3cm}                % if you want to change the width of the column with the dates
 %\setlength{\makecvtitlenamewidth}{10cm}           % for the 'classic' style, if you want to force the width allocated to your name and avoid line breaks. be careful though, the length is normally calculated to avoid any overlap with your personal info; use this at your own typographical risks...
+%\addtolength{\hintscolumnwidth}{1.8pt} % Solves fancy problem
 
 % personal data
-\name{Frederik}{Vanrenterghem}
-\title{Experienced Product \& Strategic Project Manager}                               % optional, remove / comment the line if not wanted
-\address{Fremantle, WA}{Australia}% optional, remove / comment the line if not wanted; the "postcode city" and "country" arguments can be omitted or provided empty
+\name{}{Frederik Vanrenterghem} % Casual style colors first name differently - avoid by including in last name
+\title{Experienced Analytics Manager}                               % optional, remove / comment the line if not wanted
+\address{North Fremantle, WA}{Australia} % optional, remove / comment the line if not wanted; the "postcode city" and "country" arguments can be omitted or provided empty
 \phone[mobile]{+61~(422)~693~717}                   % optional, remove / comment the line if not wanted; the optional "type" of the phone can be "mobile" (default), "fixed" or "fax"
 %\phone[fixed]{+2~(345)~678~901}
 %\phone[fax]{+3~(456)~789~012}
@@ -28,7 +31,7 @@
 %\social[github]{jdoe}                              % optional, remove / comment the line if not wanted
 %\extrainfo{additional information}                 % optional, remove / comment the line if not wanted
 %\photo[64pt][0.4pt]{picture}                       % optional, remove / comment the line if not wanted; '64pt' is the height the picture must be resized to, 0.4pt is the thickness of the frame around it (put it to 0pt for no frame) and 'picture' is the name of the picture file
-\quote{...an excellent project manager who quickly understands business needs and is able to translate them into viable solutions.}
+\quote{...an excellent people-focused analytics manager who quickly understands business needs and is able to translate them into viable solutions.}
 
 %----------------------------------------------------------------------------------
 %            content
@@ -36,65 +39,98 @@
 \begin{document}
 %-----       resume       ---------------------------------------------------------
 \makecvtitle
-%\section{EXPERIENCED PRODUCT \& STRATEGIC PROJECT MANAGER}
+%\section{EXPERIENCED ANALYTICS MANAGER}
 \section{Executive summary}
-Frederik Vanrenterghem is a customer-oriented, self-driven strategic product and project manager with
-excellent planning and organisation skills. He has over 15 years of expertise in researching, conceptualizing,
-defining, planning and implementing strategically important change programs and business and IT projects
-in diverse organisations.\\
+Frederik Vanrenterghem is a customer-oriented, self-driven analytics manager with
+excellent planning and organisation skills.\\ He has over 15 years of experience in strategically important change programs and business and IT projects
+in diverse organisations, achieving increased revenue, more efficient operations and considerable savings for organisations he worked for.\\
 Thanks to his strong leadership skills, he is able to unite teams behind a common objective. He is a proficient
-communicator with extensive experience in managing cross-functional internal and vendor teams. His
-educational background, Master of Science in Business Economics, enables him to quickly understand
+communicator with broad experience in managing cross-functional internal and vendor teams. His
+educational background, Master of Science in Business Economics, enables him to understand
 business processes, cost and revenue drivers in a variety of industries and identify opportunities to bring
 value to the business.\\
-He has worked and lived in Belgium, New Zealand and Australia. Fluent in English, Dutch and French, he is
-a Prince2 Practitioner certified project manager.
+Frederik has worked and lived in Belgium, New Zealand and Australia. Fluent in English, Dutch and (on good days) French, 
+he likes to exchange surf stories with travellers across Australia and the wider world.
 \section{Experience}
 %\subsection{Vocational}
-\cventry{Jun 2015 \\to present}{Portfolio Delivery Manager}{Fair Go
+\cventry{Jan 2018 to present}{Customer Analytics Manager}{Synergy}{Perth}{Australia}{Manage the customer analytics team for the retail business unit.
+  \begin{itemize}%
+  \item Initiated transformation to compete on analytics in key business functions - saving an estimated recurrent AUD 1.2M yearly in Sales Pricing process;
+    \begin{itemize}%
+    \item Developed customer account level time series forecasting model using machine learning;
+    \item Set up microservice operationalising forecasting service;
+    \item Automated triggering and consumption of forecast in existing business process.
+      \end{itemize}
+  \item Realised savings of AUD +5M in network costs by introducing change point detection in customer consumption and triggering appropriate account management actions;
+  \item Implemented and rolled out a customer-facing analytical product in under 4 months;
+  \item Transitioned team to agile delivery model and implemented analytics Community of Practice;
+  \item Significantly raised team engagement, stemming employee turnover and creating trusted partnerships with other teams.
+    \end{itemize}}    
+\cventry{Jul 2016 to Sep 2017}{Manager Business Analytics}{Fair Go Finance}{Perth}{Australia}{Manage
+  the business analytics team; develop plans and set high level priorities within the business
+  that can be actioned by the management team.
+  \begin{itemize}%
+  \item Transitioned from vendor-delivered credit risk model to proprietary machine learning big data model;
+    \begin{itemize}%
+    \item Introduced automated credit risk model reducing assessment time by 50\%;
+    \item Coordinated development of updated model with automated learning implemented in Python - realising 1.3M in yearly benefits.
+      \item Monitored performance through implementation of vintage delinquency reports, static pool writeoff and roll rate analysis.
+      \end{itemize}
+  \item Managed bad debt level on loan book down significantly, lowering borrowing costs 25\%;
+    \begin{itemize}%
+    \item Introduced automatic delinquent accounts management in revised collections strategy;
+      \item Increased profitability by outsourcing handling of non-performing loans.
+      \end{itemize}
+  \item Automated reporting suite for real-time business intelligence, saving 1 FTE while increasing outputs;
+    \begin{itemize}%
+    \item Developed website traffic, sales, time-to-book, revenue collection and predictive model monitoring reports in R;
+    \item Automated reports on Azure Linux with MS SQL Server db and Google Analytics.
+      \end{itemize}      
+  \item Transitioned company to become part of global listed group.
+    \begin{itemize}%
+    \item Switched loan loss provisioning to IFRS9-based credit impairment model;
+      \item Merged business analysis function, saving 1.5 FTE;
+      \item Merged loan book database for profit and loss reporting.
+    \end{itemize}
+    \item Provided direction to 4 managers.
+\end{itemize}}
+\cventry{Jun 2015 to Jun 2016}{Manager Portfolio Delivery}{Fair Go
   Finance}{Perth}{Australia}{Drive the delivery of strategic and
   transformational change by providing leadership and
   direction; manage the Business Analytics team for this alternative
   lender, tasked with providing business analysis support to the core
   business as well as ICT business analysis leadership for the
-  in-house development team.\newline{} Selected contributions:
+  in-house development team.
 \begin{itemize}%
 \item Replaced the company's main backoffice loan management system
   with a new customized implementation, including vendor management,
   project management of in-house development and business analysis;
 \item Introduced standard project and requirements management
-  practices to the organisation, increasing project success rate and
-  decreasing time-to-market of strategic change initiatives.
+  practices to the organisation, increasing project success rate from 30\% to 70\% and
+  decreasing time-to-market of strategic change initiatives;
  \item Documented core business processes and business rules, enabling
-   elimination of several non-value adding steps and rules.
+   elimination of several non-value adding steps and rules, saving 3 FTE;
  \item Transitioned the organisation from traditional expert-based
    underwriting to score-based assessment using advanced statistical
    analysis and cloud-based machine learning, enabling it to scale
    tenfold in 1 year.
 \end{itemize}}
  
-\cventry{Nov 2013\\to Jul 2014}{Project Manager} {Scion}{Rotorua}{NZ}
+\cventry{Nov 2013 to Jul 2014}{Principal Project Manager} {Scion}{Rotorua}{NZ}
         {Embedded Prince2 project delivery methodology and supported
           planning for the opportunity and investment management
           process changes.
-  \begin{itemize}
+\begin{itemize}
   \item Obtained CFO and CEO agreement and effective support to target
     conversion of all major projects and agreed percentage of smaller
     ones to new delivery methodology. Achieved 5 to 10\% monthly
-    conversion once agreed tactics were rolled out.
+    conversion once agreed tactics were rolled out;
   \item Implemented measurement and reporting on quality of project
-    management by project and by research team.
-  \item Developed and rolled out a project scaling tool used to
-    determine the appropriate governance model by project.
-  \item Developed and executed an internal communications plan to
-    assist Scion personnel through the change process.
-  \item Coached internal project management resources and helped them
-    develop training modules for new hires
-  \item Built intranet know-how as reference for the project delivery
-    methodology.
+    management by project and by research team;
+  \item Managed Scion personnel through change process.
 \end{itemize}}
 
-\cventry{Oct 2012\\to Aug 2013} {Portfolio Management Consultant}
+\cventry{Oct 2012 to Aug 2013} {Portfolio Management Consultant}
         {Western Power} {Perth} {AU} {Established a common governance
           framework in regard to opportunity management, delivery
           management and benefits management given that one did not
@@ -104,72 +140,35 @@ a Prince2 Practitioner certified project manager.
           strategic priorities) on which decisions and recommendations
           of investment can be made.
 \begin{itemize}
-  \item Reviewed the pipeline of projects for strategic fit and
-    provided recommendations to the Executive team, resulting in a
-    more strategically aligned and balanced portfolio.
+  \item Delivered strategically aligned and balanced project portfolio for transformational program of work;
   \item Significantly contributed to the implementation planning of
     the 2013-2017 strategic plan, including the development of theme
     briefs, product breakdown structures of the strategic objectives,
-    identifying dependencies and major risks.
+    identifying dependencies and major risks;
   \item Contributed to conceptualizing and implementing better
-    financial management processes.
-  \item Reviewed Access Arrangement processes; provided improvement
-    recommendations.
+    financial management processes;
+  \item Provided improvement recommendations for interaction with government regulator.
 \end{itemize}}
         
-\cventry{Nov 2009\\to Jul 2012}{Sr Project Manager}{FedEx
+\cventry{Nov 2009 to Jul 2012}{Sr Strategic Marketing Analyst}{FedEx
   Express}{Brussels}{Belgium} {Developed, implemented and recommended
   upon high impact / highly complex parts of the EMEA business
   strategies, tactics \& market development programs. These include
   effective business analysis, short \& long range planning, service \&
   network development.
 \begin{itemize}
-  \item Introduced a domestic express shipping service in 6 key
-    European countries, providing access to a 20B market, with over
-    300M of forecasted revenue in the first 5 years.
-    \begin{itemize}
-    \item Ensured business prioritisation through a full profit and
-      loss analysis, including development of market approach
-    \item Performed cross-functional project management including
-      backend and frontend IT systems development and the complete
-      go-to-market - product positioning, Sales training, pricing
-      development, collateral \& creatives development, online
-      advertising, internal and external communications.
-    \item Managed during launch phase a team of 10 senior marketing
-      professionals, 2 customer service engineers and 1 sales director
-      and a budget of 1.9M to create a go-to-market plan incorporating
-      sales targets by territory, marketing strategy and tactics for
-      the first year and pro- and reactive customer service
-      approaches.
-    \end{itemize}
+  \item Introduced domestic express shipping service in 6 key
+    European countries, providing access to a USD 20B market, with over
+    300M of forecasted revenue in the first 5 years;
   \item Cross-functional lead of the introduction of a B777 flight
     between Hong Kong and Paris. Responsible for the go-to-market
-    efforts that resulted in incremental operating profit of 1.5M
-    within the first year after launch.
-    \begin{itemize}
-    \item Analysed the Europe-Asia express trade, identifying
-      opportunities by calculating the size of the market and the fair
-      share that could be obtained by the company.
-    \item Developed a strategic go-to-market plan setting the focus of
-      the sales and marketing efforts away from resellers to customers
-      interested in a lower cost heavyweight shipment product towards
-      Asia, and identified tactics including allocation of sales
-      personnel on quality leads and communications in online and
-      traditional media.
-    \end{itemize}
+    efforts that resulted in incremental operating profit of USD 1.5M
+    within the first year after launch;
   \item Improved delivery times across key European markets, resulting
-    in approx. 7MM highly profitable incremental revenue.
-    \begin{itemize}
-    \item Managed team of 7 project engineers: made them identify
-      quick-win opportunities and implement necessary operational
-      changes (change of pickup and delivery routes, purchase of
-      additional delivery equipment, hiring of additional part-time
-      personnel) in 3 months.
-    \end{itemize}
+    in approx. USD 7M highly profitable incremental revenue.
 \end{itemize}}
 
-\cventry{Nov 2001\\to Oct 2009}{Software and Web Applications Project
-  Manager}{FedEx Express}{Brussels}{Belgium} {Introduced and managed a
+\cventry{Nov 2001 to Oct 2009}{IT Strategic Project Lead}{FedEx Express}{Brussels}{Belgium} {Introduced and managed a
   number of multi-year projects from inception to market
   launch. Provided leadership to teams of highly skilled professionals
   in Marketing, IT, Customer Service and Operations. Fostered
@@ -181,51 +180,22 @@ a Prince2 Practitioner certified project manager.
   new revenue.
   \begin{itemize}
   \item
-    Lead the replacement of 18,000 software installations on customerâs premises, steering team of 45 IT field specialists and 4 marketing professionals.
+    Lead the replacement of 18,000 software installations on customer premises, steering team of 45 IT field specialists and 4 marketing professionals;
   \item
-    Developed a new software revenue channel FedEx Global Ship
-    Manager, used to generate 70\% of yearly FedEx revenue of about 2B
+    Developed a new software revenue channel used to generate 70\% of yearly FedEx revenue of about USD 2B
     in the 5th year after launch, with installations in 40+ countries
-    across 3 continents.
-    \begin{itemize}
-    \item
-      Introduced effective project management in the EMEA IT
-      organisation, enabled the effective collaboration of programmers
-      located across timezones and continents, saving several hundreds
-      of thousands in travel costs versus initial projections.
-    \end{itemize}
+    across 3 continents;
   \item
-    Responsible for the customer technology integration of two major
-    FedEx company acquisitions. Integrated the online and offline
-    application portfolio of ANC in the UK and rolled out the FedEx
-    portfolio across the PAFEX express user base in India. This
-    resulted in yearly IT operating cost savings of approximately 1
-    million, and allowed for the integration of the commercial engine
-    of the acquired companies enabling a vastly more efficient
-    commercial handling of new, return and lapsed customers.
-    \begin{itemize}
-    \item
-      Analysed the customer-facing software and web applications of
-      acquired companies and mapped them against existing solutions
-      available at FedEx Express.
-    \item
-      Wrote a plan to integrate or discard the applications from the
-      updated FedEx Express product portfolio, had it signed off by
-      senior management within the IT and the business organisation.
-    \end{itemize}
+    Responsible for customer technology integration of two major
+    FedEx company acquisitions in UK and India;
   \item
-    Managed the internationalisation and localisation of a major web
-    application FedEx InSight, involving a substantial rewrite of the
-    code and database, in order to launch it in 12 languages outside
-    of the USA. This enabled FedEx to reach 40,000 extra customers
-    with this application, saving an estimated 4M yearly in customer
+    Managed internationalisation and localisation of a major web
+    application, saving an estimated USD 4M yearly in customer
     service calls, on top of increasing customer loyalty.
 \end{itemize}}
 
-\cventry{Nov 2000\\to Nov 2001}{Account Executive Benelux region}{PEC
-  Info}{Leuven}{Belgium} {Responsible for the sales of software
-  projects in the manufacturing industry valueing from 25k to 1M EUR
-  in Belgium, the Netherlands and Luxembourg.}
+\cventry{Nov 2000 to Nov 2001}{Account Executive, Benelux region}{PEC
+  Info}{Leuven}{Belgium} {Responsible for the sales of software projects in the manufacturing industry valueing from EUR 25k to 1M in Belgium, the Netherlands and Luxembourg.}
   
 \section{Education}
 \cventry{2000}{Master of Science in Applied Economics -- Commercial Engineer}{KU Leuven -- University of Leuven}{Belgium}{}{}%{description}
@@ -236,40 +206,25 @@ a Prince2 Practitioner certified project manager.
 \cvitemwithcomment{French}{Intermediate}{}
 
 \section{Computer skills}
-\cvitem{MS Office}{Proficient in MS Excel, Access, Word, Project, Visio \& PowerPoint}
-\cvitem{R}{Data manipulation, analysis and visualisation incl. geo-mapping}
-\cvitem{Excel VBA}{Automated data analysis and report generation}
-\cvitem{SQL}{MS SQL Server, Oracle, MySQL and TeraData database}
+\cvitem{MS Office}{Proficient in MS Excel, Access, Word, Project, Visio \& PowerPoint.}
+\cvitem{R Statistical Software}{Data manipulation, analysis, machine learning and visualisation.}
+\cvitem{Excel VBA}{Automated data analysis and report generation.}
+\cvitem{git}{Version control and deployment of automated reporting scripts and queries.}
+\cvitem{MS Azure}{DevOps; Databricks; ADS.}
 
 \section{Other qualifications}
 \cvitemwithcomment{Project management}{Certified Prince2
   Practitioner.}{Extensive PMI and Prince2 experience.}
-\cvitem{Visa status}{Australian permanent resident.}
+\cvitem{Visa status}{Australian citizen.}
 
-\section{References}
+%\section{References}
 %\begin{cvcolumns}
 %  \cvcolumn{Category 1}{\begin{itemize}\item Person 1\item Person 2\item Person 3\end{itemize}}
 %  \cvcolumn{Category 2}{Amongst others:\begin{itemize}\item Person 1, and\item Person 2\end{itemize}(more upon request)}
 %  \cvcolumn[0.5]{All the rest \& some more}{\textit{That} person, and \textbf{those} also (all available upon request).}
 %\end{cvcolumns}
-Available upon request.
+%Available upon request.
 
 \clearpage
-%-----       letter       ---------------------------------------------------------
-% recipient data
-\recipient{Company Recruitment team}{Company, Inc.\\123 somestreet\\some city}
-\date{January 01, 2016}
-\opening{Dear Sir or Madam,}
-\closing{Yours faithfully,}
-\enclosure[Attached]{curriculum vit\ae{}}          % use an optional argument to use a string other than "Enclosure", or redefine \enclname
-\makelettertitle
-
-Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis ullamcorper neque sit amet lectus facilisis sed luctus nisl iaculis. Vivamus at neque arcu, sed tempor quam. Curabitur pharetra tincidunt tincidunt. Morbi volutpat feugiat mauris, quis tempor neque vehicula volutpat. Duis tristique justo vel massa fermentum accumsan. Mauris ante elit, feugiat vestibulum tempor eget, eleifend ac ipsum. Donec scelerisque lobortis ipsum eu vestibulum. Pellentesque vel massa at felis accumsan rhoncus.
-
-Suspendisse commodo, massa eu congue tincidunt, elit mauris pellentesque orci, cursus tempor odio nisl euismod augue. Aliquam adipiscing nibh ut odio sodales et pulvinar tortor laoreet. Mauris a accumsan ligula. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Suspendisse vulputate sem vehicula ipsum varius nec tempus dui dapibus. Phasellus et est urna, ut auctor erat. Sed tincidunt odio id odio aliquam mattis. Donec sapien nulla, feugiat eget adipiscing sit amet, lacinia ut dolor. Phasellus tincidunt, leo a fringilla consectetur, felis diam aliquam urna, vitae aliquet lectus orci nec velit. Vivamus dapibus varius blandit.
-
-Duis sit amet magna ante, at sodales diam. Aenean consectetur porta risus et sagittis. Ut interdum, enim varius pellentesque tincidunt, magna libero sodales tortor, ut fermentum nunc metus a ante. Vivamus odio leo, tincidunt eu luctus ut, sollicitudin sit amet metus. Nunc sed orci lectus. Ut sodales magna sed velit volutpat sit amet pulvinar diam venenatis.
-
-\makeletterclosing
 
 \end{document}
